Home > Frequently Asked Questions There are all the questions you might have, and we will keep adding the questions that are frequently asked. 01. What is a Virtual Server? 02. Will I be able to access my domain name with or without the WWW? 03. Do you support MS FrontPage extensions? 04. Do you offer web page design services? 05. Can I check domain name availability? 06. Does Web One Plus handle domain registration? 07. Can I transfer my existing domain name to Web One Plus? 08. Is there any cost associated with transferring my domain to Your-Site? 09. How long does it take before my domain name is active? 10. Will my site be down for any period of time if I transfer to Your-Site? Will I lose mail? 11. What is the InterNIC fee for domain registration? 12. What is your spam or bulk e-mail policy? 13. Use Bandwidth? 14. Subdomains 15. Email setup 16. Second domains or domain pointers 17. Do you allow ssi? 18. Do you support ASP? 19. What if I go over my disk space? 20. How long does it take to setup my new account? 21. How long does it take to get a domain working? 22. What hardware do you use? 23. What connection do you have? 24. Do you offer technical support to customers? 25. What type of web sites does Web One Plus host? 26. How do I place an order? 27. What is the nameserver information I should use when registering my domain? 1. What is a Virtual Server? We specialize in virtual servers which means that you can find a home for your web site on our web servers and establish a presence on the internet. We register your domain name which will become your unique address on the World Wide Web. Having your own domain name does not reveal that you are renting web space, and, since email can be addressed to your domain (e.g.. www.yourcompany.com) you will not have to announce a new email address if you change internet providers. And, with a domain name you can transfer your web presence at any time and never lose your identity since you can take your www.yourcompany.com with you. back to top 2. Will I be able to access my domain name with or without the WWW? Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "yourcompany.com" by going to "www.yourcompany.com" as well as "yourcompany.com". back to top 3. Do you support MS FrontPage extensions? We offer hosting with or without Front Page Extensions. There is no extra fee for Front Page extensions installation. Be sure to let us know if you are using Front Page. back to top 4. Do you offer web page design services? We do offer web page design services. However, there are several web page design software packages available today that make web page design a snap. Since you have full FTP access to your site, you can upload your own pages or use any web page designer of your choice. back to top 5. Can I check domain name availability? Yes. You can check the availability of a domain at our WHOIS system back to top 6. Does Web One Plus handle domain registration? Yes. We have http://domain.weboneplus.com to register all the domains. back to top 7. Can I transfer my existing domain name to Web One Plus? Yes. Be sure to specify that you are requesting a transfer and not a new domain. You should keep your service with your existing hosting company while waiting for InterNIC to complete the transfer. back to top 8. Is there any cost associated with transferring my domain to Your-Site? No, there isn't. You simply need to update your domain record to point to our name servers, which can be done free of charge with most domain registrars. We can assist you with this transfer. back to top 9. How long does it take before my domain name is active? Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes 24 - 72 hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation. back to top 10. Will my site be down for any period of time if I transfer to Your-Site? Will I lose mail? Your existing web site and mail service will not be affected provided your account is setup with us first and you've moved your web files to your new account. When the InterNIC updates the root servers pointing your domain to our servers, all new visitors will come to your new site and so will your mail. Some visitors who have cached your old IP address will continue to visit and send mail to your old site for one to two days after the transfer. Be sure to check your old mailbox during this time and you won't lose any mail back to top 12. What is your spam or bulk e-mail policy? Web One Plus's has strict policies that prohibit all bulk e-mail/usenet posting. Any client found to be engaged in this activity will have their site removed from this network. PLEASE! Don't waste your money on bulk e-mail scams, save your site and your money. Don't Send Spam! There are no refunds for clients deliberately misusing our services. back to top 13. Use Bandwidth? Web One Plus charges clients a surcharge who use more than 4GB of transfer a month (on that particular month). You will never be forced to pay extra hidden charges however. This is charged at a rate of 400 baht per GB sold in 1 GB blocks. back to top 14. Subdomains Web One Plus charges clients a once-off 400 baht fee to setup subdomains. They must point to a directory on the clients site. A subdomain is for example http://members.yourcompany.com back to top 15. Email setup Web One Plus gives you access to a web-based control panel with which you setup your mail accounts, autoresponders, email forwarding etc. You may setup as many accounts as you need. In addition, you get a 'catchall' mailbox to catch all emails including misspelled addresses. We also include Web Based Email which allows you to check your mail with your web browser. This is handy for checking your mail from work or a friend's computer and you can reach your web based email at http://mail.yourdomain.com back to top 16. Second domains or domain pointers Web One Plus charges clients a once-off 400 baht fee to setup a second domain that points to the exact same site as the first. If they want a separate site for the domain they must sign up for a second account. You will always be given the same representative for your second, third, fourth and so on, sites. back to top 17. Do you allow ssi? Yes, Web One Plus keeps every possible service open to it's clients. We believe that you need the flexibility and freedom to create. Far be it from us to stand in your way. back to top 18. Do you support ASP? Yes our Microsoft Windows 2003 advanced server hosting plans fully support Active Server Pages, and ODBC database connections for Access, Excel, DBase and Foxpro databases. back to top 19. What if I go over my disk space? Web One Plus will bill you for the extra disk space at the end of the month. We do give 5 MB grace (e.g. if you use 5 MB over your allowed space you will not be charged). back to top 20. How long does it take to setup my new account? It is our policy that orders received will be setup within 12-24 hours, this is usually closer to 12 hours. back to top 21. How long does it take to get a domain working? On average a new domain should be working in about than 24 hours, a domain that is moving to Web One Plus takes about 48 hours on average. In any case, if your domain is not working 48 hours after you have requested your domain to be transferred from your domain registrar, you should contact your Web One Plus for an update. back to top 22. What hardware do you use? We use for our servers currently: IBM Server, Processor:Pentium 4 (disk to disk backing up weekly) with 99.99% uptime back to top 23. What connection do you have? A flagship data facility equipped with complete state-of-the-art Cisco systems including redundant Cisco 7513 routers, a Gigabit Ethernet network, and a 24x7 Network Operations Center OC-12 SONET Ring connectivity to multiple backbone providers POPs.A controlled (temperature, humidity, static and airborne particles) environment designed for maximum server reliability .Advanced fire suppression systems. Diesel powered generators capable of independently sustaining server operations for more than a week, surge suppression and UPS systems for individual servers. Multiple-SCSI backup cluster system for data storage and recovery. back to top 24. Do you offer technical support to customers ? Yes. We encourage our customers to send email to support@weboneplus.com with questions or concerns. back to top 25. What type of web sites does Web One Plus host? We host commercial and non-commercial web sites. However, we do not host adult oriented sites. back to top 26. How do I place an order ? You can place an order by calling 08-17647883 or, you can order directly from our website by for clicking our order form. We accept cash and money transfer to Web One Plus's account:   Bank Name: Bangkok Bank   Branch: Suthep Road, Chiang Mai.   Account Name: Paisan Tinnachatarak   Account Number: 504-045068-5 back to top 27. What is the nameserver information I should use when registering my domain? DNS information Primary Name Server: ns1.weboneplus.com Primary IP Address: 202.57.191.195 Secondary Name Server: ns2.weboneplus.com Secondary IP Address: 64.239.34.209 back to top